Alternative Dispute Resolution

Out-of-Court Conflict Resolution Channels

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RAL

Arbitration Center - Law 144/2015 Company not affiliated with an RAL (Alternative Dispute Resolution) entity. In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution Entity for Consumer Disputes

Algarve Consumer Conflict Information, Measurement, and Arbitration Center Geographic area covered: District of Faro Email: apoio@consumidoronline.pt Website: http://www.consumidoronline.pt/ Telephone: 289 823 135

Coimbra District Consumer Conflict Arbitration CenterGeographic area covered: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares. Email: geral@centrodearbitragemdecoimbra.com Website: http://www.centrodearbitragemdecoimbra.com Telephone: 239 821 690

Lisbon Consumer Conflict Arbitration Center Geographic area covered: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra, and Vila Franca de Xira. Email: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt Website: http://www.centroarbitragemlisboa.pt Telephone: 218 80 70 30

Porto Consumer Information and Arbitration Center Geographic area covered: - Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde, and Vila Nova de Gaia. Email: cicap@mail.telepac.pt Website: http://www.cicap.pt Telephone: 22 550 83 49

Vale do Ave Consumer Conflict Arbitration Center / Arbitration Court Geographical area covered: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho, and Vizela. Email: triave@gmail.com Website: http://www.triave.pt Telephone: 253 422 410

CIAB – Center for Information, Arbitration, and Consumer Disputes Geographic area covered: Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho, and Vila Verde. Email: geral@ciab.pt Website: http://www.ciab.pt Telephone: 253 617 604

Madeira Consumer Conflict Arbitration Center Email: centroarbitragem.sras@gov-madeira.pt Website: http://www.srrh.gov-madeira.pt Telephone: 291 203 800

More information on the consumer portal: www.consumidor.pt Except where a prior agreement has been entered into, ADR procedures are voluntary, and we therefore reserve the right not to participate in or adhere to ADR procedures.